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Refund Policy

At Volvo Gaming, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds, returns, and exchanges are processed for consoles, games, and accessories purchased from our website.

1. Eligibility for Returns

You may request a return or refund if:

  • The product is defective, damaged, or not functioning properly upon delivery

  • You received the wrong item

  • The product is unused, in original packaging, and in resalable condition

Requests must be made within 7 days of receiving your order.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used video games (due to licensing and copyright restrictions)

  • Digital products, downloadable content, or gift cards

  • Items damaged due to misuse, negligence, or improper handling

  • Products without original packaging or missing accessories

3. Refund Process

To initiate a refund:

  1. Contact our support team with your order details

  2. Provide proof of issue (images or videos, if applicable)

  3. Wait for approval and return instructions

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

4. Exchange Policy

If you prefer an exchange instead of a refund:

  • Exchanges are subject to product availability

  • If the requested item is unavailable, a refund or store credit will be provided

5. Shipping Costs

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect

  • Original shipping charges are non-refundable unless the return is due to our error

6. Order Cancellations

  • Orders can be canceled before they are shipped

  • Once an order has been dispatched, it cannot be canceled and must follow the return process

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account or payment provider

  • Contact your bank or card issuer (processing times may vary)

  • If the issue persists, reach out to our support team

8. Damaged or Defective Products

If your product arrives damaged or defective:

  • Notify us within 48 hours of delivery

  • Provide clear evidence of the issue

  • We will arrange a replacement or full refund at no additional cost

9. Contact Us

For any questions regarding refunds, returns, or exchanges, please contact our support team through our website.

By shopping with Volvo Gaming, you agree to this Refund Policy.